Helpdesk
Helpdesk currently operates a 24 hours a day 7 days a week 365 days per year , offering you a turnkey solution to your property needs.
Helpdesk provides you with our round-the-clock support, and our dedicated customer care representatives, without the high costs associated with providing in-house helpdesk services.
Developing and maintaining a dedicated call centre or providing helpdesk services is essential to retaining customers; however, taking on the task without help can drastically reduce your ability to perform and maintain the quality of your product
Call centre outsourcing enables your business to provide low-cost and effective helpdesk services with a dedicated and experienced team of professionals.
Reactive Maintenance
Reactive Maintenance from one phone call 24 Hours a day 7 days a week 365 days per year we provide emergency response from multi trades covering the UK, measured against our agreed Service Level Agreements.
Planned Preventative Maintenance
Astute Facilities Management Planned Preventative Maintenance to assets encompasses adjustments, replacement and basic cleanliness, that forestall asset breakdowns.
Preventative activities are primarily condition based. The condition of a component, measured when the equipment is operating, governs planned/scheduled maintenance. Typical preventative maintenance activities include periodic inspections, condition monitoring, critical item replacements and calibrations.
In order to accomplish this, blocks of time are incorporated into the operations schedule. One can easily see that this is the beginning of a proactive model rather than a reactive one.
The purpose of preventative maintenance is to ensure that production quality is maintained and that delivery schedules are met. In addition, an asset that is well cared for will last longer and cause fewer problems.
Consultancy Service
Astute Facilities Management has designed a functional operational model, which incorporates all the key drivers, to assist our clients to procure and manage an effective and efficient facilities management service.
The process we undertake is to firstly understand the requirements, evaluate the current situation and use this as the platform to deliver a plan that will realise the client's facilities service levels and financial requirements.
The demand for Facilities Management in any organisation covers real estate management, financial management, change management, human resources management, health and safety, contract management, cleaning, catering, Mechanical and Electrical Maintenance and Utilities supply and Renewables
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Compliance Monitoring
Statutory and Mandatory Requirements for your company based upon Government Legislation, Industry best practice and HSE guidelines.
Astute Facilities Management will assist you in how your organisation faces compliance and governance issues directly which affects not only your operational viability, but will also have a direct impact on the risk of non-compliance and the subsequent potential fines you may incur.
Quoted works
We will provide competitive quotations for further works either from reactive calls or for minor project works.
Helpdesk@astutefm.co.uk
0131-2081-365
0131-2081-365
